Privacy Policy
At SMREW, we are committed to protecting your personal information and ensuring complete confidentiality in all interactions.
Information We Collect
We may collect the following information when you use our services:
- Name and contact details (email, phone number)
- Birth details (date, time, place) for horoscope analysis
- Billing and shipping information
- Communication records for consultation purposes
Use of Information
The information collected is used strictly for:
- Providing personalized astrology consultations
- Recommending suitable gemstones and services
- Processing orders and deliveries
- Improving service quality and client experience
Data Protection
We ensure that all personal and birth-related information is:
- Kept strictly confidential
- Not shared, sold, or disclosed to third parties
- Stored securely with restricted access
Consent
By using our services, you consent to the collection and use of your information as outlined in this policy.
Shipping Policy
At SMREW, we ensure safe and timely delivery of all gemstone products.
Order Processing
- All orders are processed within 2–5 business days after confirmation.
- Customized services such as gemstone energization may require additional processing time.
Delivery Timeline
- Standard delivery timelines range between 5–10 business days depending on location.
- Delivery timelines may vary due to external factors such as courier delays or regional restrictions.
Shipping Charges
- Shipping charges, if applicable, will be clearly communicated at the time of purchase.
Packaging
- All gemstones are securely packaged to ensure safety during transit.
- Certification documents and instructions are included with every order.
Delivery Issues
In case of delayed or undelivered shipments, customers are requested to contact our support team for assistance.